Support
Maintenance and Uptime
Maintenance and availability of our hosting environment is very important. Maintenance is necessary to keep the hardware and software as current as possible. This benefits the high availability, performance and safety of our systems.
The scheduled maintenance is based on fixed times. This usually happens in the night hours between 0:00 and 6:30. In most cases, our hosting environment remains available.
Planning maintenance
The following maintenance is (or has been) planned:
During this time period users may experience a short period (minutes) of inavailability of some of our services.
Service Level Agreement
If you have agreed with a Service Level Agreement (SLA), then the Maintenance Framework may differ from the above-mentioned data.
If your online service needs to be available 24 x 7 x 365 please make specific arrangements with us about this.
Availability systems
In recent years, the isource hosting service has an average availability of over 99.9%.